Stanley Park Road

There were enough staff to care for people safely. The provider carried out checks to make sure they did not recruit unsuitable staff to care for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff obtained consent before providing care or followed the correct legal processes for people who did not have capacity to consent to their care. The premises were set up in a way that maximised people's freedom and promoted privacy and dignity.

Staff were knowledgeable about people's health conditions and nutritional needs and worked well with healthcare professionals to support good outcomes in these areas. Staff received the training and support they needed to keep up to date with current best practice and to develop the skills they needed to provide effective care.

The provider assessed people's needs in a person-centred way and developed care plans in partnership with people. This helped ensure their care was designed and delivered in line with their needs, preferences, interests and in a way that maximised choice and control. People received support to set and achieve goals, maintain relationships and engage in activities and hobbies that were meaningful to them. Support plans were detailed, with the information staff needed to understand exactly what people needed and wanted in terms of care and support. This included consideration of what people and their families would want to happen in the event of sudden death or terminal illness.

Staff treated people with respect and demonstrated empathy and compassion. They got to know people well, understood their needs and interests and provided emotional support when needed. People's support

took into account their diverse needs and promoted dignity and inclusion. Staff gave people the support they needed to express themselves and make choices about their day to day care in ways that maximised their independence. Staff understood the different ways in which different people communicated their choices. The service had resources to facilitate accessible communication with people.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.

Right support: • People were involved in planning their care and support. Having their own flats enabled people to work towards living as independently as they could, to have more choice and control over their living environment and how they spent their time.

Right care: • People were treated as individuals and their personal preferences were known and upheld by staff that knew them well. Staff promoted and respected people's dignity, privacy and human rights.

Right culture: • The provider engaged and included people in all aspects of their care and support and was committed to improving the service based on the feedback from people, relatives and staff. Staff told us they had a strong supportive team that had helped develop and strengthen the person-centered culture and ensured people were supported to make decisions for themselves and lead the life they wanted.

Leadership was approachable, visible and supportive. The registered manager made sure people received support that was person-centred, inclusive and reflected the provider's values. Management was open and transparent and the provider was honest with people and their relatives when things went wrong. Managers understood their regulatory requirements and used a number of tools to continually assess, monitor and improve the quality of the service. They involved people, relatives and staff in this process, using their feedback and complaints to make positive changes to the service. The provider worked well in partnership with others and was in the process of developing strong links with the local community.