Cole Valley

The care home accommodates people in one adapted building over two floors, with bedrooms on the ground and first floor. People had access to three lounges, a dining room and a garden.

People and relatives/representatives told us safe care was provided. Staff had received safeguarding training and concerns had been raised and acted on appropriately. Medicines were managed safely, and we observed good infection control measures. The provider had a robust recruitment process and there were enough staff to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were happy with the quality of the food. Staff received training appropriate to people's needs. People were supported to access healthcare professionals when required.

People told us they were supported by kind and caring staff who treated them with dignity and respect. People and relatives/representative were involved in decisions about their care and their independence was encouraged.

Care plans contained personalised information about people and staff knew people well. A variety of activities took place on a daily basis and staff spent time with people in their bedrooms. People were complimentary about the home and felt able to raise any concerns if needed. End of life care plans were in place and staff had received training.