Bramley Court Care Home

Assessment of people's needs were carried out. People's assessed needs and preferences were reflected in their care plans. People were cared for by a staff team who had received regular and appropriate training specific to their needs. Staff prepared foods in line with people's preferences. Care records demonstrated staff worked with healthcare professionals involved in people's care. Where people had specific treatment needs, they were referred to the relevant healthcare professionals in good time. There was a lack of support for people with dementia to help them find their bedrooms. The registered manager had ensured people's capacity was regularly assessed. We observed staff seeking consent from people when providing care.

The registered manager had ensured staff were completing lateral flow device (LFD) tests for COVID-19. The registered manager had ensured people's individual risk from COVID-19 was considered. The registered manager had ensured all staff had a COVID-19 risk assessment in place. People and their relatives told us they felt listened to and the registered manager was approachable. Staff told us the home was a collaborative and supportive environment. People and their families were engaged in the running of the home. Regular meetings were held with people living in the home, giving people the opportunity to share their views.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.