The Firs Residential Home
- Care home
- 40 beds
- No nursing
- Dementia care
- Registered since 2010
- Felixstowe, Suffolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2016, most recently Good in December 2022.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
109 of 156
rated care homes in Suffolk are rated Good, like this one.
The Firs Residential Home: inspection record
Rated Good in December 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Bellstone Residential Care Limited Good, 0.6 miles away
- G Coniston House Good, 0.7 miles away
- G Cotman House Good, 0.7 miles away
- G Mill Lane Nursing and Residential Home Good, 0.8 miles away
- G Merryfields Good, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 16 December 2022. Quoted under the Open Government Licence.
The Firs Residential Home is a residential care home providing accommodation and personal care to up to 40 people. The service provides support to older people and people living with dementia in one adapted building. At the time of our inspection there were 34 people using the service.
What inspectors found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the rest of CQC's summary
People received their medicines when they needed them. Risks to people were assessed and systems in place to reduce them. Where incidents and accidents happened, lessons were learned, and actions taken to reduce future risks. There were systems in place to mitigate the risks of abuse, including staff training.
Staffing levels were kept under review and a tool was used to assist the management team to identify safe staff numbers to meet people's needs. Staff were recruited safely.
The registered manager and provider undertook a range of audits and monitoring. This assisted the management team to independently identify shortfalls and address them. The views of staff, people using the service and relatives were encouraged, valued and used to improve the service.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Colleen Farrow
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)13 inspection reports, latest 16 December 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Anchor Hanover GroupBrand: Anchor
- Ownership type
- Organisation
- Companies House number
- RS007843 (opens Companies House)
Anchor Hanover Group runs 131 services in England, 12 of them in the East of England. 111 are rated Good or Outstanding, 18 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Anchor Hanover Group
- O Beech Hall Outstanding. Care home, Leeds, Yorkshire and the Humber
- O St Anne's - Saltash Outstanding. Care home, Cornwall, South West
- O West Hall Outstanding. Care home, Surrey, South East
- G Anchor Integrated Care & Housing Village - Denham Garden Village Good. Home care, Buckinghamshire, South East
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does The Firs Residential Home provide nursing care?
- No. The Care Quality Commission lists The Firs Residential Home as a care home without nursing.
- How many beds does The Firs Residential Home have?
- The Care Quality Commission's register lists 40 beds at The Firs Residential Home.
- When was The Firs Residential Home last inspected?
- The Care Quality Commission's latest rating for The Firs Residential Home was published on 16 December 2022.
- Who runs The Firs Residential Home?
- The Firs Residential Home is run by Anchor Hanover Group. It runs 131 services in England, 12 of them in the East of England.
- What is The Firs Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 December 2022.
Contact
- Phone
- 01394 283278
- Address
- 186 Grange Road, Felixstowe, IP11 2QF Map (opens Google Maps)
Compare nearby
- G Bellstone Residential Care Limited Good, 0.6 miles away
- G Coniston House Good, 0.7 miles away
- G Cotman House Good, 0.7 miles away
- G Mill Lane Nursing and Residential Home Good, 0.8 miles away
- G Merryfields Good, 0.8 miles away