Glendale

We found the following examples of good practice.

• The home locked down early and is still closed to many people, for example hairdressers. Relatives did not come into the home unless they were visiting someone at the end of their life. Relatives could visit people in a secluded area of the garden where there was a gazebo with a personal protective equipment (PPE) station inside. There was an appointments system in place with half hour time slots, and a maximum of two people at each visit. Visitors wore masks and understood the procedures in place to keep people safe. All visitors had a risk assessment in place. • People moving into the service were required to have a negative test for COVID-19 before admission and self-isolate for 14 days. Staff used this time to get to know the person and their allocated care worker offered one to one sessions for emotional wellbeing support. After 14 days, if they were symptom free, they were introduced to their neighbours and a welcome tea party was held. • There was a dedicated housekeeping team and revised cleaning schedules were in place. The service followed good practice guidance for linen and laundry. There was a dedicated laundry assistant with a rota in place. Everyone living in the service had their laundry done individually; there was no mixing of clothing or bedding.

The five questions we ask about services and what we found