Moore Place

We found the following examples of good practice There were enough staff to meet people's needs. There were plans in place to ensure cover of any staff shortages due to following isolation guidance or testing positive for COVID-19. The provider had managed to avoid using agency which meant people were being supported by regular staff that they knew well.

People who lived at the home were supported to access testing for COVID-19 and to have their COVID-19 vaccinations. If people contracted COVID-19, they were supported to self-isolate in their bedrooms. The registered manager had implemented additional mental wellbeing programmes for people self-isolating in their rooms. This included additional snack trays and staff visits to complete 1-2-1 activities.

The provider had introduced measures to ensure visits were conducted in a safe way and in line with government guidance. Visitors were required to provide evidence of a negative lateral flow test and to complete a list of COVID-19 screening questions. The registered manager and staff had promoted the essential care giver scheme to enable people to see more of chosen relatives. Professionals visiting the home also had to demonstrate their COVID-19 vaccination status.

Staff took part in a COVID-19 testing programme that had been introduced at the home. Any staff who contracted COVID-19 did not return to work until they had completed the recommended period of self- isolation and had proof of a negative LFT test. All staff tests both negative and positive were kept on a spreadsheet tracker, this meant the registered manager had oversight of all staff member self-isolation periods and accurate periods of exemption from PCR tests.

The premises were clean and hygienic. Since the beginning of the pandemic additional cleaning schedules had been introduced and standards of infection prevention and control (IPC) were audited regularly. Staff had access to all the personal protective equipment (PPE) they needed and had attended training in both PPE use and IPC measures to be followed.

The five questions we ask about services and what we found