Linwood
- Care home
- 67 beds
- No nursing
- Dementia care
- Registered since 2010
- Thames Ditton, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
9 ratings
Its last inspection improved it from Requires improvement to Good.
8 months
since the latest rating was published.
234 of 302
rated care homes in Surrey are rated Good, like this one.
Linwood: inspection record
Rated Good in February 2026, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Rowland House Care Home Requires improvement, 0.1 miles away
- G Emberbrook Care Home Good, 0.1 miles away
- – Thames View Not yet rated, 0.3 miles away
- G Beech Lodge - Thames Ditton Good, 0.4 miles away
- RI Oakley House Ltd Requires improvement, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 February 2026 (assessment visit 9 February 2026). Quoted under the Open Government Licence.
Assessment date: 10 February 2026.
Linwood is a care home providing accommodation and personal care for up to 67 people, some of whom may be living with dementia and other who may have a specific health condition. At the time of our visit, 66 people were living at the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
At our last inspection in 2023, we identified a number of breaches of regulation. This included person-centred care, respect and dignity, consent, safe care and treatment, good governance and staff training. At this inspection, we found the provider had made significant improvements, met all of the regulations and were no longer in breach. Although we did find a few concerns relating to the environment, infection control practices and medicines storage. We reported these to the registered manager on the day.
The registered manager had made significant improvements to the service and this was reflective in the systems and processes in place and the way staff were working. Staff were happy at the service and they worked together as a team; they felt supported and had no concerns about speaking up.
The registered manager had ensured there were sufficient staff to meet people’s needs and that information relating to people’s individual risks was clear so staff could act to reduce the likelihood of incidents occurring.
There were good links with external professionals to support people’s care and treatment and the registered manager and staff looked at new innovative ways to ensure people were not socially isolated.
Staff recognised people’s individuality and encouraged people to retain their independence. They also made sure that people were supported to remain healthy and looked at ways of improving people’s lives.
The registered manager had improved the culture within the service through their good management skills and inclusivity not only with staff, but people and their relatives. They acted promptly on shortfalls and encouraged their staff team to reflect on what worked well and what had gone wrong.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Akua Buabeng
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)14 inspection reports, latest 3 February 2023. Latest assessment published 16 February 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Anchor Hanover GroupBrand: Anchor
- Ownership type
- Organisation
- Companies House number
- RS007843 (opens Companies House)
Anchor Hanover Group runs 131 services in England, 30 of them in the South East. 111 are rated Good or Outstanding, 18 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Anchor Hanover Group
- O Beech Hall Outstanding. Care home, Leeds, Yorkshire and the Humber
- O St Anne's - Saltash Outstanding. Care home, Cornwall, South West
- O West Hall Outstanding. Care home, Surrey
- G Anchor Integrated Care & Housing Village - Denham Garden Village Good. Home care, Buckinghamshire
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Linwood provide nursing care?
- No. The Care Quality Commission lists Linwood as a care home without nursing.
- How many beds does Linwood have?
- The Care Quality Commission's register lists 67 beds at Linwood.
- When was Linwood last inspected?
- The Care Quality Commission's latest rating for Linwood was published on 16 February 2026.
- Who runs Linwood?
- Linwood is run by Anchor Hanover Group. It runs 131 services in England, 30 of them in the South East.
- What is Linwood's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 February 2026.
Contact
- Phone
- 020 8335 6800
- Address
- 9 Mercer Close, Thames Ditton, KT7 0BS Map (opens Google Maps)
Compare nearby
- RI Rowland House Care Home Requires improvement, 0.1 miles away
- G Emberbrook Care Home Good, 0.1 miles away
- – Thames View Not yet rated, 0.3 miles away
- G Beech Lodge - Thames Ditton Good, 0.4 miles away
- RI Oakley House Ltd Requires improvement, 0.6 miles away