Sandstones

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care and support were delivered on an individual basis and the occupants of the home decided their daily routines. Care, support and activities were planned around individual likes and dislikes. People were encouraged to participate in activities which were meaningful to them for example gardening, shopping and social activities. We witnessed that several activities happened at the same time offering further choice to the activity schedule.

Professionals also spoke extremely highly of the home and how the home was able to support people to have excellent outcomes and be supported until the end of their life extremely well in an individualised way. They commented on the lovely atmosphere in the home, with people laughing and relaxed in the company of staff.

Thorough recruitment and staff induction were in place to ensure that staff were suitable to work and provide support within the home.

Staff had access to training. Champions had been identified to improve and build upon different areas of care by looking at best practice and how this could benefit people in the home.

People had access to food and snacks throughout the day, food was well presented, plentiful, varied and freshly prepared.

Healthcare records were kept to high standards and staff knowledge of individuals was extremely good. This enabled staff to recognise early changes in people and support early access to primary healthcare services. This ensured excellent continuity of care.

Relatives spoke of the exceptionally caring staff and how they went above and beyond to ensure their relatives were happy and comfortable in the home. One relative summed up many people's comments. They said, "I am certain that my [relative] would not be here today if it was not for their excellent care".

Any minor issues within the home were dealt with prior to becoming complaints, however everyone felt that their views were respected, and they could offer feedback on the home which would be respected and acted upon.

The home had an open door policy, it had strong links and was integrated into the local community. They hosted community events and received many visitors to the home for example two local nursery schools, therapy dogs and entertainers. The staff team strove to achieve excellence in all that they did in order that people living in the home received the best quality care.