Merseyview Residential Home

We found the following examples of good practice.

The service had an appointment system for visitors which ensured only one group of visitors arrived at any one time. The dining room was the designated space for visits, this was well ventilated, visitors used wiped clean seats and it was cleaned after every visit.

Every person had a COVID-19 risk assessment that included adjustments required to meet their individual needs. For example, staff used hand signals to communicate with a lady with additional needs and if they needed to verbally communicate maintained two metres social distance and temporarily lowered their mask and this had been risk assessed. The home's cat 'Bob', also had a COVID-19 risk assessment.

People were supported to maintain contact with family and friends in creative ways. Staff supported people to use online video calling with relatives and friends. One lady had been supported to see her grandchildren by allowing them to visit and play in the garden whilst the nominated visitors visited indoors.

A local health centre had attended the home to offer vaccinations and boosters to all people and staff. This meant all staff and people living in the home had received two doses of the vaccine and their booster.

There had been no cases of COVID-19 in people living in the home throughout the pandemic.

The five questions we ask about services and what we found