Mother Red Caps Home

Systems to monitor the quality and safety of the service were in place but needed further review to identify issues raised during the inspection around maintenance, repair and cleaning of the service. The registered manager was open to improvement and listened and acted on feedback and demonstrated a commitment to keep improving the service.

Staffing levels were appropriately managed by senior staff. However due to current difficulties recruiting new staff, the home had regularly used agency staff. Staff showed us they were taking action to recruit more permanent staff and were in the process of arranging inductions.

People were protected from abuse because staff understood the correct procedure to follow if they had any concerns. Staff were knowledgeable and shared lessons learnt from seeking training and sought support from other health professionals as appropriate to support people's needs. People told us they felt safe and their relatives also found the service safe.

Care records were individualised and reflected each person's needs and preferences. Risk assessments had been updated and staff had guidance to help them support people to reduce the risk of avoidable harm. Medicines were administered safely and actions had been taken to train staff and audit improved practices at the service.

People, relatives and staff spoke positively about the management of the service who they felt were approachable and listened to their views.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had the necessary capacity assessments and legal processes in place to ensure their rights were fully respected.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk