Sandy Banks Care Home

The service had a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Relatives we spoke with were confident their relations were safe. Comments included, "[Name] is very safe there, they were brilliant with [name] and are very good and caring.", "They look after [name] really well, they are very safe there." and "The quality of care is excellent, [name] health and wellbeing has improved considerably."

Staff had been recruited safely and received induction training and other training relevant to their roles. Staff told us they felt confident they understood people's needs and how to care for them.

Risk assessment and management plans helped people to maintain their safety and wellbeing whilst promoting their independence and control.

People were protected, as far as possible, from the risks associated with the Covid 19 pandemic by robust policies and procedures.

The home was well managed and both staff and relatives said the home was friendly and caring. One relative said, "I think the openness in the home comes from the (registered) manager. If we ask a question we always feel they are telling us the truth."

People's relatives felt they had been communicated with on a regular basis during the recent pandemic lockdown. Comments included, "I get at least one phone call a week." and "They have a lady who rings me regularly. I know I could always speak to the manager if I had any problems at all."

Rating at the last inspection The last rating for this service was good (published April 2018).

Why we inspected This was a focused inspection prompted in part by some concerns which had been raised with CQC. The information suggested people may not be receiving consistent safe care in relation to personal care, skin care and health care. We looked at the key questions of safe and well-led. We did not find evidence to support the concerns and were assured people received safe care.