Richmond Residential Home
- Care home
- 20 beds
- No nursing
- Registered since 2011
- Wallasey, Wirral, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
72 of 101
rated care homes in Wirral are rated Good, like this one.
Richmond Residential Home: inspection record
Rated Good in October 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Copperbeech Good, less than 0.1 miles away
- RI Mother Red Caps Home Requires improvement, 0.2 miles away
- G Elgin Lodge Good, 0.2 miles away
- G Merseyview Residential Home Good, 0.2 miles away
- G Newhaven Care Good, 0.2 miles away
About the service
From the Care Quality Commission's inspection report published 5 October 2021. Quoted under the Open Government Licence.
Richmond Residential Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Richmond Residential Home is registered to provide accommodation for up to 20 people who require support due to mental health needs. At the time of our inspection, there were 17 people living in the home.
What inspectors found
Improved systems had been implemented to monitor the quality and safety of the service. Regular internal and external checks were also completed to ensure the building and equipment remained safe. Although most risks to people had been assessed, not everyone had their risk from COVID-19 assessed. Staff had stopped monitoring people's temperature, in order to early identify possible COVID-19 symptoms, after people had been offered vaccinations. This was recommenced straight away in line with current government guidance. Staff supported people following accidents and incidents, but records were not always robustly completed, and it was not recorded if medical advice was sought. We made a recommendation about this in the main body of the report.
Read the rest of CQC's summary
Staff were aware of the government guidance in relation to COVID-19 testing and told us they completed tests in line with this. However, records were not always robustly completed to reflect this. A new system was implemented before the end of the inspection to improve this. Staff had access to enough PPE and used this appropriately. An infection prevention and control (IPC) policy was in place and regular cleaning schedules to help prevent the spread of infection.
People told us they felt safe living at Richmond. They were supported by sufficient numbers of safely recruited staff, that were aware of safeguarding procedures and how to raise any concerns. Medicines were stored and managed safely, and people told us they received their medicines when they needed them.
The registered manager was aware of their responsibilities and had notified CQC of events providers are required to inform us about. They worked with other professionals to help maintain people's health and wellbeing and feedback regarding the care provided to people was positive.
Questions to ask when you visit
- Safe was rated Requires improvement on 5 October 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Gillian Howells
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Mental Health
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 5 October 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Milecertain Limited
- Ownership type
- Organisation
- Companies House number
- 02083737 (opens Companies House)
Getting help from Wirral Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wirral Borough Council
- Ask for a care needs assessment
- Phone: 0151 606 2006, Monday to Friday 9am to 5pm. Out-of-hours emergencies: 0151 677 6557
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Richmond Residential Home provide nursing care?
- No. The Care Quality Commission lists Richmond Residential Home as a care home without nursing.
- How many beds does Richmond Residential Home have?
- The Care Quality Commission's register lists 20 beds at Richmond Residential Home.
- When was Richmond Residential Home last inspected?
- The Care Quality Commission's latest rating for Richmond Residential Home was published on 5 October 2021.
- Who runs Richmond Residential Home?
- Richmond Residential Home is run by Milecertain Limited.
- What is Richmond Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 October 2021.
Contact
- Phone
- 0151 639 3050
- Address
- 80 Penkett Road, Wallasey, CH45 7QW Map (opens Google Maps)
Compare nearby
- G Copperbeech Good, less than 0.1 miles away
- RI Mother Red Caps Home Requires improvement, 0.2 miles away
- G Elgin Lodge Good, 0.2 miles away
- G Merseyview Residential Home Good, 0.2 miles away
- G Newhaven Care Good, 0.2 miles away