The Beeches

As the home is registered to provide care to people with a learning disability and/or autistic people, we assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

The last inspection of the service was on 30 April 2019 when we rated the service Requires Improvement. The provider was in breach of legal regulations in relation to safe care and treatment and person-centred care. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.

People lived in a safe, clean environment. People’s medicines were managed safely. Staff carried out regular checks on facilities and the equipment used in the delivery of people’s care. Some people’s pressure-relieving mattresses had not been set correctly. The provider took immediate action to address this and created a reminder for staff to check pressure-relieving mattress settings daily.

Staff were recruited safely and had access to the induction, training and support they needed to carry out their roles. Staff attended safeguarding training and knew how to recognise and report abuse.

People’s needs were assessed before they moved into the home and their care plans developed in line with their individual needs and preferences. Staff encouraged people to make choices about their care and how they lived their lives.

Staff shared information effectively to ensure people’s needs were met. Staff teams met regularly to discuss any changes to people’s needs and any concerns or suggestions they had. Feedback from residents and their families was listened to and acted upon.

Staff received good support from their line managers and the management team and had opportunities to discuss their performance and professional development. Managers understood the importance of demonstrating the provider’s values in their attitudes and behaviours.

The provider’s quality monitoring and governance systems helped ensure effective management oversight of the service. Where areas for improvement were identified, these were included on the home’s action plan, which was reviewed regularly by the management team.