The Pantiles Care Home Limited

Recruitment processes were safe and there were enough staff on duty. There was a consistent staff team over time. There was confidence in the registered manager from staff and relatives. Staff received training to carry out their role, they felt appreciated and supported. Safeguarding procedures were in place, and the environment was clean and hygienic.

We received positive feedback from health and social care professionals who worked with the home, and people had access to medical care when needed. People were supported to be individuals, have independence and encouraged to make choices.

People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the Mental Capacity Act 2005 (MCA). In care homes, and some hospitals, this is usually through MCA application procedures called the Deprivation of Liberty Safeguards (DoLS). We checked whether the home was working within the principles of the MCA, whether appropriate legal authorisations were in place when needed to deprive a person of their liberty, and whether any conditions relating to those authorisations were being met.

Staff delivered care in line with people’s care plans and risk assessments. A new care planning system had recently been introduced, and the registered manager had plans to develop and improve consistency in implementation for all people. These plans included delegating responsibilities to senior care staff.

Any accidents or incidents that occurred were learned from to prevent recurrence in the future. Staff felt proud to work for the home. Governance systems were operating effectively, and this included oversight by the provider. We received positive feedback about the registered manager, management team and the provider.