Thomas Henshaw Court

We identified prior to the inspection that 7 people living in the service had tested positive for COVID-19.

The service had made the decision that until none of the people living in the service were testing negative for coronavirus no new admissions would be undertaken. The service supported people and their relatives to understand the isolation processes and how the service could help to alleviate them feeling lonely, such as calls with friends and loved ones and dedicated support time from staff members.

People were supported to understand and comply with visiting and social restrictions in line with all best practice guidance and this is communicated and updated as needed.

The service supported people to follow social distancing, isolating and hygiene practices as much as possible.

Disposal of used PPE prevents cross-contamination and followed relevant protocols, in particular single use items and how PPE is disposed of safely.

Risks associated with the use of agency staff have been identified and mitigated. The service has arrangements to ensure that agency staff are not working in multiple settings.

The staff demonstrated a good understanding of what and how to access local IPC resources (e.g. local health protection team) when they thought they needed advice and support

The five questions we ask about services and what we found