Cedar Grange Ltd

Cedar Grange accommodates 36 people in one adapted building.

The provider offered people a home for life. Cedar Grange was an accredited Gold Standard Framework care home. They provided outstanding care and attention for people at the end of their lives to ensure their wishes were fulfilled. End of life care plans were in place, which helped to provide information to staff about how they wanted to be cared for. The home provided facilities to enable relatives to stay overnight with their family member. Family members were highly complementary about the care their relatives received and how staff paid particular attention to people's appearance. Support and facilities were provided for relatives, to enable them to stay with their loved one for as long as they wanted to.

The provider had invested in delivering exceptional care and recently developed part of the home into social areas, such as a pub and boutique. Activities took place throughout each day and included activities in the home and trips out into the local community. Staff were proactive in considering ways of reducing people's anxieties. For example, pet therapy animals regularly visited the home and spent time with people which promoted calmness. Staff encouraged and supported people to take part in fun and creative sessions as a group and in individual one-to-one sessions to enhance their wellbeing. Family members described the positive effects all range of activities had on their family member, reducing people's anxieties, brought them a sense of calm and happiness and provided physical and cognitive activity and encouraged social interaction.

The registered manager and the staff team showed a desire to improve on the service provided and in turn the quality of life experiences for the people living at Cedar Grange. The leadership of the service promoted a positive culture that was person-centred and inclusive. We received positive feedback about the quality of care and support people received.

Staff were committed to delivering outstanding care in a person-centred way based on people's preferences and wishes. There was a stable staff team who were knowledgeable about the people living at the service and had built trusting and meaningful relationships with them.

Staff treated people with kindness and compassion. There was a very caring and friendly atmosphere in the home between staff and people using the service. People's comments about the staff included, "The staff are lovely here", "You can't fault the staff"" and "The way they listen and interact with everyone along with

humour is a credit to them all".

Staff knew how to keep people safe from harm. Staff were recruited safely, and sufficient numbers were employed to ensure people's care and social needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to eat a varied and nutritious diet based on their individual preferences.