Ascot Lodge Nursing Home

Ascot Lodge Nursing Home is a large, adapted house with 4 floors and lift access to all floors. There was a communal lounge and a dining room located on the ground floor. People also had access to a private and enclosed rear garden.

We have made a recommendation about updating people's care plans, to include more detailed information and guidance.

Risks to people's health and safety were assessed. Staff had access to information about how to manage and mitigate people's identified risks, to support them in a safe way.

Safeguarding policies and processes were in place to help ensure people were protected from the risk of harm and abuse.

Safe recruitment processes were in place and there was enough staff on duty to meet people's needs in a timely way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice and were followed by the provider in line with the Mental Capacity Act.

Many staff members had worked at the home for a long time (under the previous provider). People were supported by staff who were well known to them and were familiar with their needs and preferences. People told us staff were kind and looked after them well. The home had a 'family' feel to it and a relaxed atmosphere.

The management team were well thought of by people, their relatives and staff. Staff were keen to tell us how much they loved their job and thought of the people they cared for as 'family'.