Woodlands Manor

We found the following examples of good practice:

• Staff donned, doffed and disposed of personal protective equipment (PPE) safely and in line with the relevant national guidance. • Staff and people living at the home accessed regular COVID-19 testing and appropriate action was taken upon receipt of any positive test results. • Staff had supported people to keep in touch with their loved ones, such as via telephone, video calls, window visits and outdoor visits when possible. Relatives had also been supported to safely visit people in the home in exceptional circumstances, such as when a person was approaching the end of their life. • The home was clean and hygienic. A team of domestic staff and carers carried out frequent cleaning around the home throughout the day and night. • Staff had engaged positively with other relevant professionals for further support, such as the local infection prevention and control team. Any advice provided had been promptly acted upon.

Further information is in the detailed findings below.

The five questions we ask about services and what we found