Oakleigh

We found the following examples of good practice.

The premises were clean and well maintained. Additional cleaning schedules had been introduced since the beginning of the COVID-19 pandemic. High touch areas such as door handles and light switches were cleaned throughout the day and there were posters on display to remind staff of this. Hand sanitiser was readily available throughout the premises.

When a service user tested positive for COVID-19, staff placed a well-stocked supply of personal protective equipment (PPE) outside their room and a clinical waste bin to support the safe disposal of PPE worn by staff inside the room. Their clothes and bed linen were washed separately in red bags to prevent cross- contamination.

Visiting to the service was in line with government guidelines. At the time of inspection, the home was closed to all visitors other than essential care givers and where a person was receiving end of life care. People were supported by staff to remain in contact with their families in a COVID-safe way.

All staff had received recent training in infection prevention and control (IPC) and were seen to be following correct IPC practices at all times. The registered manager was accepting of all advice and guidance offered by external agencies including the local health protection team, CCG, Surrey County Council and CQC. The designated IPC lead shared all current policy government updates with staff and family members.

The registered manager and senior leadership team supported staff to provide people with good day to day care. The provider maintained a testing programme in line with current government guidelines for both staff and visitors to the service.

The five questions we ask about services and what we found