Grovelands Farmhouse

The provider had implemented measures to reduce the risk of infection. Staff were observed wearing appropriate Personal Protective Equipment (PPE) and they had received ongoing training in its correct use.

The service was clean and hygienic. Additional cleaning schedules had been implemented since the beginning of the pandemic, including the continuous cleaning of high-touch areas such as door handles and switches. Deep cleaning of communal areas, including the use of an antiviral fogging machine had been regularly carried out.

The provider had an infection prevention and control (IPC) policy. Designated staff carried out regular IPC audits to ensure appropriate standards in this area were maintained.

The provider had taken action to minimise risks to people who used the service and staff. Risk assessments had been carried out to identify and mitigate risks, including for people in vulnerable groups.

Staff accessed COVID-19 testing in line with government guidelines. If staff returned positive test results or had COVID-19 symptoms, they did not return to work until they had completed the required period of self- isolation.

If people displayed symptoms or tested positive for COVID-19, staff encouraged them to self-isolate in their bedrooms. Where this was not possible, people were supported to maintain social distance from one another.

During the outbreak, people had been supported to stay in contact with their relatives using the telephone or video calls. At other times, family members had been able to visit people safely in line with the relevant government guidelines.

All visitors to the home were required to wear appropriate PPE and screened before entering the service, which included a Lateral Flow Test and checks on temperature and oxygen levels.

Staff supported people to access the healthcare treatment they required. The registered manager had good links with the local GP service who had provided ongoing clinical advice and support.

Staff had been well supported during the pandemic through the provision of information and guidance, at team meetings and at individual meetings. Staff had been encouraged to speak up about any anxieties or concerns they had.

We found the following examples of good practice:

The home's staffing model ensured people received consistent support and prevented the outbreak in the main building from reaching the people living in the flats.

The five questions we ask about services and what we found