Tandridge Heights
- Care home
- 75 beds
- Nursing care
- Dementia care
- Registered since 2011
- Oxted, Surrey, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection moved it down from Good to Requires improvement.
8 months
since the latest rating was published.
56 of 302
rated care homes in Surrey are rated Requires improvement, like this one.
Tandridge Heights: inspection record
Rated Requires improvement in February 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Ormesby House (Good, 0.7 miles away) and Grovelands Farmhouse (Good, 1.3 miles away).
Nearest care homes:
- RI Ridgeway Manor Residential Care Home Requires improvement, 0.6 miles away
- G Ormesby House Good, 0.7 miles away
- RI Wolfe House Care Home Requires improvement, 1.3 miles away
- G Grovelands Farmhouse Good, 1.3 miles away
- G David Gresham House Good, 1.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 9 February 2026 (assessment visit 15 December 2025). Quoted under the Open Government Licence.
Assessment date: 7 January 2026
Tandridge Heights Care Home is a service which provides accommodation, nursing and personal care for up to 75 people, some of whom may be living with dementia, physical disabilities and some of whom who may have serious health conditions. At the time of our inspection, 67 people were living in the service.
- Safe No rating
- Effective Good
- Caring No rating
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
This inspection was prompted by significant concerns about people’s care and whether people were safeguarded from avoidable harm. Therefore, this inspection consisted of all the quality statements under each of the 5 key questions to enable us to examine those risks.
The inspection has resulted in 2 breaches of regulation in relation to safe care and the governance of the service.
The registered manager was not at the service during our inspection, instead an interim manager and regional director supported us with the visit.
There were insufficient robust governance arrangements within the service which resulted in us finding shortfalls which had not been identified through routine auditing. In addition, management oversight was not always operating effectively and this was reflected through our findings and feedback we received from relatives.
People’s medicines were not managed safely and there were poor infection control practices being carried out by staff. Some aspects of the service posed risks to people and staff deployment required better organisation to ensure people received their care in a safe and timely manner.
Record-keeping improvements were required so management of the service could be assured care was taking place when it should be and in line with a person’s needs and wishes. Further information was needed within guidance staff relied upon in relation to risks relating to some people.
Staff had been impacted by recent safeguarding concerns and told us they felt this had affected staff morale. However, they said they felt supported by management, received enough training and supervision.
Staff worked well with individual external health care professionals and teams to help ensure people received treatment when needed. In addition, the local community were involved in the service giving people new opportunities.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were good, and people’s feedback confirmed this.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has remained Requires Improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 9 February 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Caring was rated Requires improvement on 9 February 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Well-led was rated Requires improvement on 9 February 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Rosanna O'Mara
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 28 January 2021. Latest assessment published 9 February 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Barchester Healthcare Homes LimitedBrand: Barchester Healthcare
- Ownership type
- Organisation
- Companies House number
- 02849519 (opens Companies House)
Barchester Healthcare Homes Limited runs 153 services in England, 35 of them in the South East. 114 are rated Good or Outstanding, 12 are rated Requires improvement or Inadequate and 27 have no rating yet.
Other services run by Barchester Healthcare Homes Limited
- O Badgeworth Court Care Centre Outstanding. Care home with nursing, Gloucestershire, South West
- O Briardene Care Home Outstanding. Care home with nursing, Stockton-on-Tees, North East
- O Harton Grange Outstanding. Care home, South Tyneside, North East
- O Lucerne House Outstanding. Care home with nursing, Devon, South West
See all 153 services run by Barchester Healthcare Homes Limited
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Tandridge Heights provide nursing care?
- Yes. The Care Quality Commission lists Tandridge Heights as a care home with nursing.
- How many beds does Tandridge Heights have?
- The Care Quality Commission's register lists 75 beds at Tandridge Heights.
- When was Tandridge Heights last inspected?
- The Care Quality Commission's latest rating for Tandridge Heights was published on 9 February 2026.
- Who runs Tandridge Heights?
- Tandridge Heights is run by Barchester Healthcare Homes Limited. It runs 153 services in England, 35 of them in the South East.
- What is Tandridge Heights's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 9 February 2026.
Contact
- Phone
- 01883 715595
- Address
- Memorial Close, Off Barnetts shaw, Oxted, RH8 0NH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Ormesby House (Good, 0.7 miles away) and Grovelands Farmhouse (Good, 1.3 miles away).
Nearest care homes:
- RI Ridgeway Manor Residential Care Home Requires improvement, 0.6 miles away
- G Ormesby House Good, 0.7 miles away
- RI Wolfe House Care Home Requires improvement, 1.3 miles away
- G Grovelands Farmhouse Good, 1.3 miles away
- G David Gresham House Good, 1.6 miles away