Forest Edge

The provider had not notified CQC of all significant events in line with the requirements of the provider's registration. We viewed 3 reportable incidents that should have been reported to CQC.

Relevant recruitment checks were conducted before staff started working at the service to make sure they were of good character and had the necessary skills. However, we did find more robust procedures for checking full employment histories were required.

Medicines administration records (MAR) confirmed people had received their medicines as prescribed. However, we found some concerns in relation to recording when prescribed creams were applied. The service has since put in some measures to improve medicines.

The home was clean, and measures were in place for infection prevention and control. We were assured that infection prevention and control practices were in line with current guidance. The home had recently gone through a refurbishment programme to improve the home.

Staff had received training in safeguarding adults and knew how to identify, prevent, and report abuse. There were enough staff to keep people safe. People were supported with their nutritional needs. People received varied meals including a choice of fresh food and drinks. Staff knew people well and treated people with kindness and compassion.

Staff worked collaboratively with health and social care professionals to support people with their healthcare needs. There was a system in place to allow people to express any concerns or complaints they may have.

Staff received regular support and one to one sessions or supervision to discuss areas of development and to enable them to carry out their roles effectively. Training had improved and we received praise from staff

about the training. Activities took place both inside the home and outside the home. Staff felt supported by management and enjoyed working at the service and felt staff morale was positive. Staff we spoke with were enthusiastic about their jobs and showed care and understanding for the people they supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.