Woodlands

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Staff understood how to recognise and respond to abuse and had a good understanding of risks to people's health and wellbeing. Incidents and accidents affecting the safety of people were investigated to make sure that any causes were identified and action taken to minimise any risk of reoccurrence. Lessons learnt were communicated effectively with the staff team and throughout the organisation.

Safe recruitment practices were followed and appropriate checks had been undertaken which made sure only suitable staff were employed to care for people in the home. There were sufficient numbers of experienced staff to meet people's needs.

The home was clean and policies and procedures were in place to protect people by the prevention and control of infections.

There was evidence that the care provided at Woodlands had been developed and designed in line with the values that underpin the 'Registering the Right Support' and other best practice guidance. People were encouraged to live their life in the same way as any other citizen and their choices, independence and inclusion were encouraged. The design and layout of the premises met people's needs.

Staff were supported to provide appropriate care to people because they were trained, supervised and appraised.

People were encouraged to express their choices and these were respected. The leadership team understood the requirements of the Mental Capacity Act (MCA) 2005 and the Deprivation of Liberty Safeguards (DoLS).

People were supported to have enough to eat and drink and their dietary needs were met. Staff worked effectively with a range of other healthcare professionals to help ensure people's health care needs were

met.

Systems were in place to support effective multi-disciplinary working and information sharing when necessary to ensure people received co-ordinated and person centred care.

People were supported by staff who were kind and caring. People were cared for with dignity and respect and staff were mindful of their need for privacy.

Staff understood the needs of the people they supported and cared for them in a person centred manner that was responsive to their individual needs. The service and people living there continued to be part of their local community. People were supported to stay in contact with their friends and relatives.

People were able and encouraged to take part in a range of leisure activities and follow their own interests.

The provider had a complaints procedure in place that was accessible to people. Further work was planned to ensure that staff had information about people's wishes and preferences for how and where their care should be provided at the end of their life.

The registered manager fostered a positive and person centred culture within the home and helped staff provide care which was in keeping with people's needs and wishes. Relatives and staff spoke positively about the registered manager. The engagement and involvement of people and staff was encouraged and their feedback was used to drive improvements. There were systems in place to assess and monitor the quality and safety of the service and to ensure people were receiving the best possible support.

The five questions we ask about services and what we found