Jamesons RCH Wormingford Road

The service offers individually tailored accommodation and support. The building has been adapted to provide seven large single occupancy self-contained apartments with a communal lounge and communal kitchen where required. The service remains a residential care service due to the complexity of the needs of people they are supporting, however, by dividing the home into individual apartments helps to maintain safety, choice, develop new skills and enhance quality of life.

A relative told us they felt Jameson's RCH provided a bright and homely environment and staff were really nice and welcoming. Their family member was settled and happy since moving in which gave them peace of mind. The relative told us the transition from their family member's previous service to Jameson's RCH was well planned. Staff visited to get to know them and understand their needs prior to their move.

A healthcare professional told us, "I have found the staff team, frontline care staff at the service to be professional, respectful, kind, welcoming and caring. [The registered manager] and staff team provide a person centred approach and staff engagement is positive, thus providing a positive therapeutic approach for people who use the service."

Systems and processes were in place to promote people's safety. There were enough staff to meet people's needs and promote their wellbeing.

The provider had effective systems in place to monitor the quality and safety of the service that people received. Arrangements were in place to routinely listen and learn from people's experiences, concerns and complaints.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

A healthcare professional told us, "The staff are attentive, promote personalisation, choice and control, they adhere to 'Valuing People Now 2011' ensuring people with a learning disability have equal rights, community participation and social inclusion."

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. There was a strong emphasis on promoting good practice in the service and there was a well-developed understanding of equality, diversity and human rights and management and staff put these into practice.

Right support: • The setting and model of care maximises people's choice, control and Independence • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right care: • Care was person-centred and promoted people's dignity, privacy and human rights. • Care and support was planned and delivered in a personalised way and tailored to individual needs.

Right culture: • Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives