Shenley Lodge

The model of care and setting maximised people's choice, control and independence. People and their relatives told us they were encouraged to do as much as they could for themselves. People told us they could make decisions about their day to day lives.

Care was person-centred and promoted people's dignity, privacy and human rights.The ethos, values, attitudes and behaviours of the registered manager and care staff ensured people using the service lead confident, inclusive and empowered lives. Staff were kind and caring and treated people with respect. Relatives said their loved ones were supported by staff who were compassionate and understanding.

People were safeguarded from the risk of abuse. Staff had completed appropriate safeguarding training and people told us they felt safe. Medicines were managed safely, and several checks were in place to help ensure they remained safe. Risks to people were assessed and managed safely. Risks were reviewed regularly, and routine checks were made to ensure people were receiving the care they needed.

There were sufficient numbers of staff in place and recruitment was ongoing. Support was provided by staff who had received the required training and supervision from the registered manager.

People were supported to be as independent as possible. People's dietary needs were documented and met. Healthcare services were accessed on a regular basis.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.