St Theresa's Rest Home

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

People told us that they felt safe living at St Theresa's Rest Home. Care staff were able to give examples of they would identify potential abuse and the actions they would take to protect and safeguard people from abuse.

Risk assessments were detailed and person-centred and gave clear information and guidance on how care staff were to support people with their identified risk and to keep them safe and free from harm.

Systems and processes were in place to ensure people received their medicines safely, as prescribed and on time.

Recruitment processes followed by the service enabled them to only recruit staff that had been assessed as safe to work with vulnerable adults.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported to live a healthy lifestyle and maintain positive well-being. People had access to a variety of health and social care professionals to enable this.

Staff were supported through training, supervisions and annual appraisals to effectively carry out their role.

People were observed to enjoy their meals and confirmed that they were always given choice and offered an alternative where a meal was not of their liking. People always had access to snacks and drinks of their choice.

People and their relatives knew who to speak with if they had a complaint to raise. They were confident that

if they did raise a concern that this would be dealt with immediately and appropriately.

Care plans were person centred and gave detailed information to care staff on how to support people according to their needs and preferences.

We observed caring and respectful interactions between people and care staff. People had established positive relationships with all staff who worked at St Theresa's.

People and their relatives knew the registered manager very well and felt confident in approaching them and the management team at any time.

Management oversight processes in place allowed the service to check the quality of care and support that people received so that where required the appropriate improvements, learning and development of the service could be implemented.

Further information is in the detailed findings below.

The five questions we ask about services and what we found