Rottingdean Nursing and Care Home

We found the following examples of good practice.

The service had experienced a COVID-19 outbreak. During this time the provider was working closely with local health and social care organisations to ensure people were safe. The provider had reviewed and updated policies and processes relating to infection prevention and control (IPC). Audits and spot checks were carried out to monitor effective use of personal protective equipment (PPE) within the home. All staff had received training in the use of PPE and good practices in IPC.

The provider had created a visiting room where people could meet friends and family separated by glass doors. This followed government guidance for enabling safe visits to the home. There was an intercom available to improve how people could hear each other through the glass. There was a visiting policy in place and a visitor appointment system to support socially distanced visits and the room was cleaned effectively between visits.

Staff and essential visitors into the home had been required to take COVID lateral flow device tests before entry. This was being overseen by managers who kept records of tests and results.

The provider had introduced staff 'bubbles' so that staff teams were allocated to people from particular floors. Staff would support people in their bubble to the communal areas and provide care and support across their designated floor.

The provider had good supplies of all the required PPE. Audits and spot checks were being carried out by managers to ensure correct IPC procedures were being followed. There were multiple PPE changing points around the home with plentiful supplies of PPE and hand gel.

The provider had acted on suggestions in a recent IPC audit by the local authority. Additional PPE information posters had been placed at the changing points and PPE was wall mounted where recommended.

The home was not open for new admissions at the time of inspection, due to the COVID outbreak. The provider had clear plans in place about welcoming new people to the home safely. This included establishing COVID status before admission and supporting people to isolate in their rooms for 14 days. Staff were managing individual meals and laundry separately from routine processes when people needed to isolate.

The five questions we ask about services and what we found