The Lustrells

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning and physical disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person- centred support that is appropriate and inclusive for them.

People's experience of using this service: The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Systems supported people to stay safe and reduce the risks to them. Staff knew how to recognise signs of abuse and what action to take to keep people safe. There were enough staff to meet people's needs. Medicines were managed safely, and staff had been trained in infection prevention and control.

People were supported to maintain their health and had support to access health care services when they needed to. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were treated with kindness and we observed friendly interactions throughout the day. Staff knew people well and tailored their support accordingly. Staff had a good understanding of the care and support needs of people and had developed positive relationships with them. People were supported to live as independently as possible and told us their needs were met. Activities took place on a daily basis and people were encouraged to participate if they wanted to.

The registered manager had created an open and positive culture and staff knew people well. Staff felt well supported and the home had a welcoming atmosphere. People were fully involved in the service. Feedback about the registered manager was very positive. Staff were motivated and very proud of the service. Systems

were in place to monitor the service and drive improvement. One relative told us the service was, "Well managed, relaxed, responsive and adaptable."

For more details, please see the full report which is on the CQC website at www.cqc.org.uk