13 Manor Crescent

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: There were enough staff on each shift to keep people safe and meet their individual needs. Staffing levels had increased since our last inspection and the use of agency staff had reduced due to the recruitment of permanent staff. This had improved the consistency of care people received and increased opportunities for people to access their community.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right care: Staff attended safeguarding training and understood their responsibilities in protecting people from abuse. Staff were able to describe the potential signs of abuse and the action they would take if they observed these. The provider's recruitment procedures helped ensure only suitable staff were employed.

Medicines were managed safely. Risk assessments were in place to help keep people safe. Accidents and incidents were reviewed to identify learning, which was shared among the staff team. The home was clean and hygienic and staff understood how to minimise the risk of infection.

Right culture: People were supported to express their views at meetings with their keyworkers and relatives told us their views were listened to and acted upon. Relatives said staff kept them up to date about their family members' wellbeing and involved them in the life of the home.

The management team maintained an effective oversight of the service. Quality checks and audits were completed regularly. Staff were well-supported by the management team and told us advice and support was available to them when they needed it. Staff shared and communicated important information effectively and worked well as a team to ensure people's needs were met.