Kingfisher Nursing Home

We found the following examples of good practice.

● The service was receiving professional visitors with clear infection control procedures in place. Visitors were screened and had their temperatures checked by staff on arrival. Alcohol gel was made available and all visitors were required to wear personal protective equipment (PPE). Guidance for the use of PPE was seen to be displayed in the building.

● The service was providing 'screened' visits for people living at the service and their families, within an adapted communal lounge. Visits were pre-arranged, with timings scheduled to avoid potential infection transmission between visitors. Rapid tests for COVID-19 were completed by all visitors with guidance and PPE provided.

● Staff were seen to be maintaining social distance and adhering to the PPE guidance and protective measures in place. The service was clean and hygienic. Cleaning schedules were in place, which were methodically completed throughout the service.

● Risks to people and staff in relation to their health, safety and wellbeing had been thoroughly assessed. There was support for staff in place which included provision of training, management support and financial assistance should they become unwell.

● The provider had developed a package of policies and procedures in response to the COVID-19 pandemic. Regular infection prevention and control audits were completed with action promptly taken to address any issues identified.

The five questions we ask about services and what we found