Station Road

Staff received regular training, supervisions and appraisals. People were supported to maintain good health and well-being. They were encouraged to maintain a balanced diet and their nutritional needs were met. The environment was adapted to meet people's needs and staff supported people to access health services where needed.

People's care was personalised. Staff knew people's needs, life histories and preferences well. People told us staff were caring and spoke positively about living at the home.

Care plans were regularly reviewed, and staff could access relevant information to ensure they continued to provide the support people needed. People were supported to follow their interests and participate in social activities.

There were effective systems in place to monitor the quality and standard of the service. People and staff were asked regularly for their feedback. The registered manager was passionate about ensuring people were at the heart of everything they did. Staff felt supported and spoke positively about the registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.