Littleborough Home for the Elderly

The service had effective safeguarding systems. These helped to protect people from abuse. Risks to people's safety were identified and managed correctly. There were enough staff to support people in the way they wished. The provider carried out checks on new staff to ensure they were suitable to work with vulnerable people.

People received the support they needed to take their medicines. Staff were trained in infection prevention and control and people were protected against the risk of infection. Although some parts of the home had been redecorated some further improvements were needed, particularly to the toilets. A refurbishment plan was in place to make these changes and further enhance the environment.

Staff had completed appropriate training and received regular support and supervision. People were provided with a balanced diet. The registered manager and staff worked with local health services to ensure people's health was maintained.

The registered manager and staff understood their responsibilities under the Mental Capacity Act 2005 and people's rights were protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We received mixed comments about the provision of activities. However, there were plans to recruit an activities coordinator and develop links with the local community. A procedure was in place for managing complaints. With the support of local and specialist services, staff supported people as they reached the end of life.

The home was well managed by the registered manager, with support from an area manager and the provider. Minor issues we found during our inspection were promptly dealt with.