The Riverside Nursing Home

Communal areas were not always supervised by staff. Some people and their relatives told us there was a lack of staff. We have made a recommendation about the provider reviewing their staffing levels across the service.

People and their relatives told us there was a lack of activities and stimulation for people accessing the service. We have made a recommendation about the provider reviewing their provisions to keep people accessing the service stimulated.

Auditing systems were not robust and governance systems required improvement.

Recruitment checks were robust to ensure staff were suitable to work with vulnerable adults. People were protected from the risks of abuse and staff were trusted to keep them safe. Staff had received training in safeguarding people.

People's care needs were risk assessed and care plans provided staff with the information they needed to manage the identified risk. Accidents and incidents were recorded and monitored. We were assured that the provider was preventing visitors from catching and spreading infections.

Staff had received an induction when they first started working at the service and training relevant to their roles had been provided. Staff had regular training and opportunities for supervision.

Good practice was observed during the lunchtime meal. People told us meals were of a very good standard and they enjoyed the food. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and staff worked with other agencies and professionals to ensure people received the appropriate care.

Person-centred care was promoted. The registered manager and staff demonstrated a commitment to people, and they displayed person-centred values. The service worked in partnership with other health and

social care organisations to achieve better outcomes for people using the service.