Chelfham House Residential Home

We found the following examples of good practice.

The provider had established cleaning routines which were well documented and ensured all parts of the service were cleaned throughout the day. They had employed additional cleaners to cover sevens days per week.

Staff had clear infection control policies to follow and wore personal protective equipment (PPE) appropriately. We observed staff using PPE and saw there were PPE stations throughout the home where staff could easy access it. Staff confirmed they had received training in infection control and doffing and donning of PPE. They said there was always a plentiful supply of PPE for them to access and use throughout the home.

People relative's said staff were diligent in wearing masks all the time. One relative said commented "They ask for proof of our covid testing before we can come in and they have also taken copies of our vaccination status. They (staff) are very helpful and make sure there is PPE for us to use. I feel they are doing their best to keep people protected during this pandemic."

People were supported to have visits with their friends and family either in their own room or a summer house. The registered manager said that visiting was via a booking system, but they were flexible for families where their relative was at end of life care.

The service had developed a testing regime for staff and people living at the service, in line with government guidance.

The five questions we ask about services and what we found