Worcester Lodge

We found the following examples of good practice.

To minimise the risk of infection transmission, procedures were in place for staff and visitors on arrival to the service. This included wearing of personal protective equipment (PPE), checking vaccination status and the provision of a negative lateral flow test (LFT) result.

The providers visitor's policy was in line with current guidance. Due to a COVID-19 outbreak at the service additional measures were currently in place around visiting. We signposted the provider in this area to ensure visiting guidance was adhered to after the outbreak and communicated to relevant people.

The service had appropriate donning and doffing areas and staff wore PPE in line with guidance. Staff had received training in infection control, including handwashing and how to use PPE.

Staff we spoke with were clear on procedures they should follow and were updated about changes by the registered manager. Staff were supported by the registered manager and provider throughout the pandemic.

Regular COVID19 testing was carried out for people, staff and essential care givers. Relatives we spoke with gave positive feedback about how the service had been managed through the pandemic and kept them informed.

Refurbishments at the home were enabling good infection control procedures to be implemented with the choices of furniture and décor. Cleaning, including constant touch point areas, were documented on a schedule.

The service supported contact with people's friends and family through telecommunications and a visiting pod. Relatives we spoke with told us how the service had ensured their loved ones had contact and engagement from family and friends. Activities had been adapted to ensure people were stimulated.

The five questions we ask about services and what we found