Clevedon Court Nursing Home

The registered manager was open and transparent and clearly committed to making improvements to the service and addressing any concerns identified. They promptly sent us an action plan following the inspection detailing their response. It was also clear that they had created a person centred culture in the service.

People told us they were happy living in the home. They told us staff were kind and caring and treated them well. We observed staff interact with people in a kind and caring way. People's views and opinions were sought in planning and running the service. Relatives were included in decision making about people's support.

There were sufficient numbers of staff to meet people's needs. Staff were allocated to floors of the home flexibly according to need each day. People had access to call bells, should they need to get hold of staff urgently. There were systems in place to recruit new staff safely, this included gathering references and undertaking criminal record checks. The service was registered with the home office to enable them to recruit staff from overseas. This had supported them in staffing the service with safe numbers.

Staff were well supported by the registered manager and received training and supervision to help them carry out their roles effectively. Staff arriving to work at the service from overseas were supported to settle into life in the UK.

People were happy with the meals in the home; menus were planned according to people's needs and people could request alternatives if they didn't want what was on the menu.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk