Winash Rest Home

People were supported by staff who promoted people’s rights and staff knew how to report abuse. Although improvements were required for completing safeguarding refrerals and notifications along with Mental Capacity Assessments, best interest decisions along with making a Deprivation of Liberty Safeguard referral if required. People were supported by staff who knew people well. Care plans were current and up to date although some improvements were required to some risk assessments such as accessing the garden and the local community. Referrals were made to local health care professionals when required such as the district nurse and GP. Staff had checks undertaken before starting their employment. Supervision and training was provided to staff to ensure they had relevant skills and knowledge to undertake their role. People were supported by enough staff who received supervision and had an annual appraisal. Training was a mixture of online and face to face. The provider’s training matrix monitored staff training and identified where staff needed to complete a training course. One area the provider had identified was that staff needed to attend Mental Capacity Assessment training (MCA).

People were supported with various activities such as accessing the community, having friends and family visit and communion. People were supported by staff to attend appointments. People were also seen choosing hot and cold drinks during the inspection and care plans contained important information relating to which hot drink people enjoyed and when such as at bedtime time.

Staff promoted people’s independence. One member of staff told us, “We work together. Encouraged to interact with people. The routine is very flexible”.