Elm View Care Home

Risk assessments were now reflective of people’s current needs to guide staff in providing safe care and support and staff understood risks to people and how to report them. Supervisions with staff were now being held to ensure they were competent for their roles and could meet people’s needs. At the last assessment we found documentation held for staff training and competencies were not up-to-date. We found improvements had been made.

People now had thorough care plans to guide safe practice. People were involved in the development and review of their care plans. Records around people’s capacity contained all relevant information and was documented in line with guidance. Risk assessments and care plans contained detailed information around what support people needed, as well as their likes and dislikes. At the last assessment we found concerns around documentation being accurate in respect of each service user. At this assessment we found improvement had been made.

Quality assurance systems were in place, these included audits of a range of areas to be carried out by the manager, staff and the regional manager. Audits were being completed regularly, they were identifying shortfalls and actions were being added to the service action plan to address these. There was a management structure in place and staff knew their roles and felt supported. People’s care records were now accurate and complete. Regular training and supervision were now in place for staff. Relatives told us the home was well managed and they were happy with the service their loved ones were receiving. They had received questionnaires to provide feedback to the home. At the last assessment we found concerns around effective governance systems being in place. At this assessment we found improvement had been made and the provider was no longer in breach of the regulation.