Poets Mews Care Home

People were supported to receive medicines on time. We were assured by the infection, prevention and control measures in place. People felt safe in the home and risks they may experience were fully assessed.

Staff were seen to be kind, considerate and polite to people they supported. Relationships between staff and people were positive. People's needs were identified, and care and support delivered in ways that met their needs.

People were supported to have maximum choice and control of their lives. Staff helped ensure this was in the least restrictive way possible and in their best interests. There were policies and systems in the home to support this.

Staff told us they felt supported by the current management team. The staff also said the past few months had been challenging due to staffing shortages. Staff were being supported and trained to be competent to provide safe and effective care.

A new manager had recently been recruited. Until they were able to fully take up their post, the area manager and two acting managers from other services were managing the home.

Quality checking systems were in place that were getting results to drive up quality and safety. The area manager and acting manager had already identified the shortfalls in the service and were following an in depth action plan.