Oaktree Lodge Residential Home

People received a service that was safe. The registered manager and staff understood their role and responsibility to keep people safe from harm. People were supported to take risks, promote their independence and follow their interests. Risks were assessed and plans put in place. Capacity to make decisions was assessed and recorded and staff respected people’s choices. There was enough staff to safely provide care and support to people. Checks were carried out on staff before they started work to assess their suitability to support vulnerable people. They received regular supervision and the annual training programme equipped them with essential skills and knowledge. Medicines were well managed and people received their medicines as prescribed. The home was clean and staff followed the providers infection control policy and procedures. Some areas of the home required redecoration and ongoing maintenance and the provider had an action plan in place with timescales.

The service was well led. People received a good standard of care because the management team led by example and had expectations about the standards of care people should receive. The vision, values and culture of the service were clearly communicated and understood by staff. The registered manager demonstrated a good understanding of the importance of effective quality assurance systems. There were processes in place to monitor quality and understand the experiences of people who lived at the home.