Welby Croft Residential Home

The home is set across two floors, with bedrooms on both levels. There are communal spaces including a dining room. The garden offers a secure space with seating and there is a conservatory with views of the local area.

Risk assessment had not always been completed to cover all aspects of people's care. These had not been reviewed or monitored to consider changes in the risk or how to reduce it.

People felt supported by kind and caring staff who had information to enable them to share their daily needs or life history. The care plans had been completed, however the provider told us they were making developments in this area to make these more person- centred. This was with the introduction of electronic care planning system.

People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice.

There was a relaxed atmosphere in the home and people enjoyed the lunchtime experience. Assistance was provided if required and there were many choices to promote people's dietary needs.

People and relatives were consulted on aspects relating to the home and the care people received. The staff worked in partnership with health and social care professionals to support peoples ongoing needs.