Argyle Residential Home

Some aspects of the environment and equipment used were not always safe. People's main risks were identified and assessed, but some improvements were required to ensure consistent detail was recorded in relation to specific health needs. Overall medicines were managed safely, but some minor improvements were required to ensure room temperature checks and medicine profiles were in place. There were enough suitably trained staff to meet the needs of people using the service. The home was clean and well maintained, with staff adhering to current COVID-19 guidance. People told us they felt safe and staff understood how to protect people from the risk of abuse.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

A positive culture was promoted within the home. People told us they liked living at Argyle Residential Home. Staff and leaders promoted person centred care, knew people well and respected their equality characteristics. Feedback was actively sought and used to improve people's experience at the home. There were positive working relationships with a range of different professionals and stakeholders.