Haddon Hall Care Home

The provider had systems in place to ensure risks to people were reduced. The environment was safe and clean throughout. People’s needs were assessed and people’s transition into the service was well managed. Staff knew people well and knew how to provide them with the support they needed. People were protected from the risk of abuse. There were enough staff to respond to people’s needs. Staff had the training and knowledge they needed to support people. Appropriate actions were taken following accidents or incidents. When things went wrong, action was taken to reduce the risk of events re-occurring. People and their relatives were happy with the support provided. Medicines were administered safely.

People’s care and support needs were assessed before admission into the home, to ensure these could be met. Regular reviews were undertaken to ensure the support people received remained relevant and effective to them. These involved the people and their relatives. People were encouraged to remain as independent as possible, where safe to do so. Staff had access to information to ensure they could meet people’s assessed needs correctly. The provider had systems in place to ensure there were oversight of people’s needs, especially where there were changes. Referrals were made to external professionals to support people to live as healthy a lifestyle as possible.

The provider had clear and effective governance, management, and accountability arrangements in place. Any accidents or incidents were reported, recorded and action was taken to help reduce re-occurrence. There were robust audit systems and processes in place to give the provider good oversight of the quality of the service provided. For example, staff were well supported and provided with appropriate training. People, their relatives and staff were asked for their views and experiences of the service provided. For example, the provider held regular meetings with staff, people and relatives and satisfaction surveys were completed twice a year.