St Andrews Drive

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The principles and values of Registering the Right Support and other best practice guidance ensure people with a learning disability and or autism who use a service can live as full a life as possible and achieve the best outcomes that include control, choice and independence. At this inspection the provider had ensured they were applied.

The vision of the service reflected these principles ensuring people with learning disabilities have opportunities and choice and are supported to achieve their aspirations. Staff adopted the ethos to provide person-centred care that enabled individuals to develop skills and behaviours to live independent lives, whatever the level of need.

Some of the people who used the service had complex needs and they did not express their views verbally about the service. During the time we spent with people we saw they appeared comfortable with staff.

The service was very well-led. Staff went the 'extra mile' to ensure people received individual care that helped them develop. Staff supported people to become more independent in all aspects of daily living and they were involved in all aspects of decision making. People said they were listened to by staff.

Staff knew the people they were supporting extremely well. Detailed care plans were in place that documented how people wished to be supported. Staff had developed very good relationships with people, were very caring in their approach and treated people with full respect.

Strong, committed leadership put people at the centre of service provision. People and staff were positive about the management of the service and felt valued and respected.

Information was accessible to involve people in decision making about their lives. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received training and support to help them carry out their role. Arrangements for managing people's medicines were safe. People enjoyed their meals and their dietary needs had been catered for.

The building was bright and well-maintained with a good standard of hygiene.

There were opportunities for people to follow their interests and hobbies. They were supported to be part of the local community and to go on holiday.

The registered manager monitored the quality of the service through audits and feedback received from people, their relatives, staff and external agencies.