Aspen Lodge Care home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered provider. At our last assessment under a previous provider, we rated this key question requires improvement. Under the new provider, at this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.

Under the previous provider, the service was in breach of legal regulation in relation to people’s safe care and treatment and safe staffing. Under the new current provider, improvements were found at this assessment and the provider was no longer in breach of these regulations.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered provider. At our last assessment under a previous provider, we rated this key question requires improvement. Under the new provider, at this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered provider. At our last assessment under a previous provider, we rated this key question good. Under the new provider, at this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered provider. At our last assessment under a previous provider, we rated this key question requires improvement. Under the new provider, at this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered provider. At our last assessment under a previous provider, we rated this key question requires improvement. Under the new provider, at this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Under the previous provider, the service was in breach of legal regulation in relation to quality assurance and failure to report notifiable events. Under the new current provider, improvements were found at this assessment and the provider was no longer in breach of these regulations.