Wilton Manor Care Home

● For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk

People's experience of using this service: ● People received high quality care that was safe, effective, caring, responsive and well led. ● People and their relatives consistently provided positive feedback about all aspects of the care they received. ●Staff were highly skilled and motivated in their role. Many had taken on additional roles and responsibilities which had resulted in service wide improvements and outstanding outcomes for people's health and wellbeing. ●The provider had ensured excellent outcomes for people in relation to nutrition, hydration, falls management, pressure care and living with dementia. ●The provider was creative in ensuring the environment was suitable for people needs. ● The provider worked with stakeholders to ensure they were following best practice and aspiring for continuous improvement. ● The registered manager was effective in their role and systems were in place to monitor the quality of the service and drive improvements. ● The registered manager had resigned from their role and the provider had appointed a new manager to take over the running of the service. ● People received safe care. The provider mitigated risks associated with people's health and had systems in place to protect them against the risks of abuse and harm. ● People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. ●People were treated with dignity and respect. Relatives told us communication by the provider was good and they were welcomed within the service. ●People received personalised care which reflected their needs and preferences. The provider understood the principles of providing empathic and responsive care at the end of people's lives.

Rating at last inspection: ●At our last inspection, we rated the service good (report published 14 December 2016). At this inspection, we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. ●The rating has remained good but the service has now improved to outstanding in Effective.