Woodend Care Home

People felt safe living at Woodend. Risks were identified and guidance was in place to manage them. People received their medicines as prescribed. There were enough staff to meet people's needs. Staff were safely recruited. Equipment was regularly checked and serviced in line with legal guidelines. Incidents and accidents were reviewed for any learning to reduce further occurrences. The home was clean throughout and infection control was well managed.

Staff had the training and support to carry out their roles. Staff said the management team were visible in the home and approachable if they needed to speak with them. People's health, nutritional and hydration needs were being met. Referrals were made to medical professionals when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives said the staff were kind, caring and respectful. Staff knew people's needs and preferences. People's cultural needs were met.

Care plans provided guidance for staff in meeting people's needs. We were told the care and support at the end of people's lives was good. One care plan had not synced correctly to the hand held devices used by the care assistants. This was resolved and the reasons identified to reduce the risk of it happening again. The activity team had been increased and a planned programme of activities was in place.

A quality assurance system was in place. Regular audits were completed, and any actions identified assigned to a named person with agreed timescales for completion. The provider had oversight of the service through provider audits and frequent visits to Woodend by the regional managers. Relatives said there was good communication with the staff team and any concerns they had were addressed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk