Meadow Lodge Residential Care Home

The registered manager had established effective infection prevention and control procedures which were understood and followed by the staff. The registered manager had introduced a screening process for visitors when entering the building, which included temperature checks as well as the provision of personal protective equipment (PPE). The registered manager had implemented new arrangements to enable people to see one designated family member in line with recent Government guidance.

Admission to the home was completed in line with COVID-19 guidance. People were only admitted following a negative COVID-19 test result and supported to self-isolate for up to 14 days following admission to reduce the risk of introducing infection. The registered manager explained people's health and well-being was carefully monitored during this time. A regular programme of testing for COVID-19 was in place for staff and people living in the home. This meant swift action could be taken if any positive results were received.

There were plentiful supplies of PPE and stocks were carefully monitored. PPE was disposed of safely in clinical waste bins which helped reduce the risk of cross contamination. Staff had been trained in infection control practices and posters were displayed in the home to reinforce procedures. We observed staff were using PPE appropriately. There were sufficient staff to provide continuity of support should there be a staff shortage.

The layout of the service and the communal areas were suitable to support social distancing. The premises had high level of cleanliness and was hygienic throughout. The housekeeper and care staff were following an enhanced cleaning schedule and there was good ventilation. The atmosphere of the home was cheerful and calm. We noted several areas had been refurbished since our last visit, including the kitchen and a wet room. In addition, flooring had been replaced in bedrooms on the first floor and new chairs had been purchased for the lounge areas.

People told us they were happy living in the home and the staff were caring. One person told us, "It really is lovely here the staff are wonderful" and another person said, "All the staff are so happy and cheerful, and everyone is very helpful. I can't fault it in any way." We observed staff were attentive to people's needs throughout the inspection. The registered manager explained significant emphasis had been placed on maintaining people's morale and well-being during the course of the pandemic.

The provider's infection prevention and control policies and procedures were up to date and audits had been carried out on a regular basis. The provider also had a business contingency plan and had developed guidance and risk assessments in relation to the current pandemic.

The five questions we ask about services and what we found