Hilton Residential Home

We found the following examples of good practice

The home has updated visiting policies in response to recent changes to government guidance. Relatives had been given up to date information to support them to plan their visits and keep safe. A variety of alternatives to visits had been provided which included; phone calls, emails, social media platforms and window visiting.

Social distancing and isolation had been maintained. People living in the home had followed the advice provided. The home had made the best use of the space available to minimise risks which included staff handovers being held in the conservatory and staff breaks continued to be staggered.

Staff had received training via video link on the correct use of personal protective equipment, (PPE) and infection control policies, (IPC). Staff we saw were following current guidance on PPE. Staff were able to change at work into their uniforms. The registered manager regularly observed staff IPC practice and provided support when needed. The home received regular contact and guidance from IPC nurses from the local authority and felt they had been well supported.

Testing for Covid-19 had been completed regularly. When someone showed symptoms between regular testing they had additional testing.

The home was clean, there were designated areas with PPE available throughout the home. The provider had made improvements to floor coverings and furniture to improve infection control.

The five questions we ask about services and what we found