Parkside (St Helens) Limited

Some parts of the home were not clean on the first day of our inspection. However, the situation had changed on the second day of the inspection as regular staff, including a cleaner, returned to work and the home was clean throughout. We observed staff following good infection prevention and control practice, such as safe donning, doffing and disposal of personal protective equipment (PPE). People had been supported to self-isolate in their rooms as and when required. The home had a regular testing programme in place for both staff and people living at the home.

People told us they felt safe living at the home. One person commented, "Oh I'm very safe here. I've got to know the staff quite well. They're very kind and caring." Staff had received safeguarding training and were knowledgeable about their role in recognising and reporting safeguarding concerns.

Although the registered provider had sufficient oversight of the home, we found communication with key stakeholders was sometimes inconsistent. We have made a recommendation to help review and improve contingency planning at the home.

Staff had a positive, committed and caring attitude. Regular staff were knowledgeable about the people they were supporting and spoke fondly about them. People told us staff listened to them and they were approachable. One person said, "Yes I can say if I'm unhappy, staff listen to me. I've been here a long time and I'm very happy here." There were systems in place to gather feedback from people living at the home and their relatives.